FREQUENTLY ASKED QUESTIONS

How long should an auto transport take?
All pickup times, transport times, and dates quoted are averages. Each transport will differ based on the carriers schedule. The following are approximate time frames to help you have an idea of what to expect. East Coast to West Coast - approx. 7-14 days; Midwest to East Coast - approx. 5-8 days; South to North - approx. 5-8 days.

How does a transport work?
Auto Transport is simple. You should receive a call from the carrier driver anywhere from 10-24 hours before the carrier arrives to pickup your vehicle. The driver will arrive and review the vehicle with you, go over and have you sign a “Bill of Lading” , and load your vehicle. The driver should call again before delivery, inspect the vehicle with you and have you take delivery after signing the receipt.

What is the best size carrier to transport a vehicle on?
The actual size of the carrier does not matter when it comes to delivery times or safety of your vehicle. The standard size carrier is what most vehicles are transported on, and is a 8 or 10-car hauler. The same trucks used to transport new vehicles to dealerships.

Why does a SUV or Truck transport cost more than regular economy car?
Shipments and quotes are based on the weight that a carrier can legally carry. SUV’s weigh a lot more than a compact car.

What is a pickup window?
A pickup window is the time surrounding your pickup date. For instance some shippers may have a 14 day window. This way the truck can pick up your vehicle 7 days before or after your pickup date. This is normal procedure, be careful of transporters who do not specify a pickup date and charge really low rates; you might not see your vehicle for 4-5 weeks. It is very important to make sure the transporter you use gives you a reasonable time frame.

Is the vehicles auto insurance primary or secondary?
Primary and secondary insurance is not questionable when it comes to auto transport. The auto transport carrier is the main coverage protecting your vehicle. The carrier holds insurance that covers anything done to you vehicle while in transit, except acts of nature. Personal content in the vehicle, not permanently attached, are not covered by carrier insurance.

What does DOOR-TO-DOOR delivery mean?
Door-to-Door means the carrier will get as physically close as possible to your front door. If you live on a main road, at least two lanes wide, with no overhanging trees or low bridges and the streets to your house can accommodate the carrier and he is able to make it to your front door than he will do so. As the carrier approaches your pickup or delivery location the driver will confirm address and discuss accessibility. Please inform your carrier if accessibility is limited and make arrangements to meet at a local grocery store for ample space needed.

Do I have to be present when my vehicle is picked up or delivered?
Yes, you or your designated representative must be present when the carrier arrives for pickup and delivery of your vehicle in order to go over the “Bill of Lading” to be signed.

What if I am not there for the delivery of my vehicle?
If you are not at the agreed place of delivery to accept your vehicle the carrier will find a local terminal to store your vehicle (at the owners, or your expense) until you can pickup your vehicle. Please remember that these storage costs will be at your expense and are not included in the quote price so try to be there to accept your vehicle.

Will my vehicle be driven?
Your vehicle will only be driven to load and unload your vehicle from the carrier. Usually no more than 5 miles will be put on your vehicle during transport. Please note the mileage on your pickup and delivery inspection form “Bill of Lading”.

How do I check on the status of my order?
You may email or call us to request tracking information on your vehicle.